Effective Date: [18|06|2026]
At Ayurbi, we take great pride in the quality of every product we send out. Your satisfaction means everything to us, and we've kept our return and refund policy as simple and fair as possible.
4.1 Return Eligibility
We accept returns or exchanges only in the following cases:
The product received is damaged or defective
The product received is different from what was ordered
The product packaging is tampered or unsealed upon delivery
Please Note: Products that have been opened, used, or are not in their original sealed condition cannot be returned or exchanged under any circumstances. This policy exists to maintain the highest hygiene and safety standards for all our customers.
4.2 Reporting Damaged or Defective Products
If you receive a damaged or defective product, you must report it within 24 hours of delivery. To raise a concern, please contact us at [Insert Support Email] with the following:
Your order number
A clear photograph or video of the damaged product and packaging
A brief description of the issue
Claims raised after 24 hours of delivery will unfortunately not be entertained for damage or defect related issues.
4.3 Return Window
For eligible returns, the product must be returned within 15 days of delivery in its original, sealed, and unused condition along with all original packaging.
4.4 Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 12 to 15 business days. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
4.5 Exchange
If you prefer an exchange over a refund for a damaged or defective product, we will dispatch the replacement once the original product is received and verified by our team.
4.6 Non-Returnable Conditions
The following will not be eligible for return or refund:
Opened or used products
Products damaged due to misuse or improper storage
Returns initiated after 2 days of delivery
Damage reported after 24 hours of delivery
For return and refund queries, please contact us at: [ayurbiatdoor@gmail.com]
